Frequently Asked Questions

Absolutely! In today's digital world, a professional website is essential for credibility and growth. 88% of consumers research businesses online before visiting or making a purchase. A website allows customers to find you 24/7, learn about your services, and contact you easily. Even if you primarily serve local customers, a website helps you appear in local search results and builds trust with potential clients.

A website primarily displays information about your business, services, and content (like our portfolio sites). A web application is interactive software that users can use to perform tasks - like online banking, project management tools, or booking systems. Most small businesses start with a website, then add application features as they grow. We can help determine what's best for your specific needs.

Start by thinking about your goals: Do you just need to showcase your business and services? A simple website works great. Do you need customers to book appointments, place orders, or access member areas? You'll need more advanced features. During our consultation, we'll help you identify exactly what features will benefit your business most.

We'll need basic business information (name, services, contact details), your goals for the website, any existing branding materials (logo, colors, fonts), content like photos and text, and examples of websites you like. Don't worry if you don't have everything ready - we can help you gather and create content during the project.

Yes! We can provide content writing services and guidance on photography needs. For photos, we can recommend local photographers or provide guidelines for taking your own photos. We also have access to professional stock photography if needed.

Our hosting plans include everything you need: custom design, development, hosting, security updates, backups, maintenance, and ongoing support. This approach keeps your website secure, fast, and up-to-date without you managing technical details. It's an affordable way to have your own IT specialist.

We'll work with you to transition your website to another hosting provider. We believe in fair business practices and provide all source code to help with migration. However, ongoing hosting, maintenance, security updates, and support would end with the subscription.

No hidden fees! Our pricing is transparent. The setup/design cost and monthly hosting fee are clearly stated. Optional add-ons like booking systems or e-commerce have their own pricing. We'll always discuss and approve any additional costs with you first.

Yes! We can split the initial design cost into 2-3 payments tied to project milestones. For larger projects, we're flexible with payment arrangements that work for your budget. We want to make professional web design accessible to small businesses.

Portfolio & Landing Pages ($19/mo) is perfect for simple sites. Business Websites ($39/mo) includes content management and is ideal for most small businesses. Performance & Growth ($79/mo) handles high traffic and includes advanced features. All plans include custom design, hosting, SSL, backups, and support.

Most small business websites take 6-10 weeks from start to launch. This includes planning, design, development, content creation, and testing. More complex projects with custom features may take 12-16 weeks. We provide detailed timelines during our initial consultation and keep you updated throughout the process.

Absolutely! We provide a staging environment where you can view progress and provide feedback throughout development. You'll receive regular updates and demo links to review. Your input during development helps ensure the final result exceeds your expectations.

We include design revisions in our process. After presenting initial designs, we'll refine them based on your feedback. Most clients love the first design with minor tweaks, but we're committed to creating something you're truly excited about. Major design direction changes may require additional time and cost.

Yes! All our websites are built with a mobile-first approach. This means they're designed to look great and function perfectly on smartphones and tablets, not just desktop computers. With over 60% of web traffic coming from mobile devices, this is essential for modern websites.

Often, yes! We can integrate with many popular business tools like CRM systems, email marketing platforms, scheduling software, and payment processors. Common integrations include Mailchimp, Stripe, Square, and Google Workspace. We'll discuss your specific needs during planning.

Yes! We provide comprehensive training on managing your website content, including how to add blog posts, update business information, and use any custom features. We also provide written documentation and video tutorials. Follow-up training sessions are available if needed.

We provide ongoing technical support, security updates, software updates, performance monitoring, and backup management. Support response times vary by plan: Portfolio & Landing Pages (24hrs), Business Websites (12hrs), Performance & Growth (4hrs). We're here to help with technical issues, minor content updates, and questions about your website.

Content updates include changes to text, images, business information, hours, contact details, and similar modifications. Minor updates (under 15 minutes) are included in your monthly plan. Larger content additions, new pages, or design changes may require additional development time.

We implement multiple security layers: SSL certificates, regular software updates, security monitoring, firewalls, malware scanning, and daily backups. We also follow security best practices in development and hosting. Our hosting infrastructure includes enterprise-level security measures.

We monitor all websites 24/7 and are automatically notified of any downtime. Most issues are resolved quickly, often before you notice. We maintain 99.9% uptime and have backup systems in place. Emergency support is available for critical issues outside normal business hours.

For content management system (CMS) websites, yes! We'll train you to update content, add blog posts, and make basic changes. However, for design modifications or technical changes, it's best to let us handle them to maintain website security and functionality.

Yes! We set up Google Analytics and provide monthly reports showing visitor statistics, popular pages, traffic sources, and other insights. Higher-tier plans include more detailed reporting and recommendations for improving your website's performance.

We use modern, reliable technologies including React, Next.js, Astro, Node.js, and other proven frameworks. For hosting, we use enterprise-grade cloud platforms like AWS and Vercel. All websites include SSL certificates, content delivery networks (CDN) for fast loading, and are optimized for search engines.

You own all the content and we provide you with all source code. While we host and maintain the technical infrastructure, the website design, content, and brand elements belong to you. You're never locked in and can take your website elsewhere if needed.

We optimize all websites for speed with target load times under 3 seconds. This includes image optimization, code minification, content delivery networks, and performance monitoring. Fast websites rank better in search engines and provide better user experiences.

Yes! All our websites include basic SEO optimization: proper page titles, meta descriptions, structured data, fast loading speeds, mobile optimization, and clean URLs. Higher-tier plans include keyword research, content optimization, and ongoing SEO improvements.

Absolutely! Beyond just building a great website, we can help with SEO, Google Ads, conversion optimization, analytics setup, and digital marketing strategy. Many of our clients see increased leads and sales after launching their new websites with our guidance.

We work with businesses across many industries including healthcare, professional services, retail, restaurants, contractors, consultants, and more. Each website is custom-designed for your specific industry needs, target audience, and business goals. We research your market and competitors to ensure your website stands out.

Absolutely! A professional website levels the playing field. We focus on what makes your business unique - personal service, local expertise, or specialized knowledge. Through smart design, local SEO, and conversion optimization, we help small businesses outperform larger competitors online.

Yes! We design websites to be user-friendly for business owners, not just tech experts. We provide training and documentation so you can make basic updates like changing text, adding photos, or updating business hours. For technical changes, we're always here to help.

A professional website builds credibility, appears in Google searches, showcases your services 24/7, and makes it easy for customers to contact you. We include contact forms, clear calls-to-action, local SEO, and conversion optimization to turn website visitors into actual customers for your business.

Especially for local businesses! 78% of local mobile searches result in offline purchases. People search online before choosing local services. A website with local SEO helps you appear when people search for businesses like yours in your area, driving foot traffic and phone calls.

Yes! We offer booking system integration as an add-on feature. This allows customers to schedule appointments online 24/7, reduces phone calls, and helps prevent no-shows. The booking system syncs with your calendar and sends automatic confirmations and reminders.